Text Override Overview

What Is It?

The Text Overrides settings enable administrators to override default system text that is presented to applicants when using the citizen portal. These fields allow agencies to customize language and instructions for applicants at key points in the submission process.

How Does It Work?

Administrators can enter custom text into the available override fields. Once saved, this text will be displayed to applicants in place of the system defaults.

Parts of the Text Override Page

Text Overrides

• Submission Selection Header Text
  This header is displayed at the top of the page where applicants select a submission type.
• Location Selection Header Text
  This header is displayed at the top of the page where applicants select a submission location.
• Location Selection Description Text
  This optional description is displayed below the header during the first stage of location selection. It can be used to provide additional guidance or instructions to applicants.

Override Terminology

• APN Label Override
  A text field that allows administrators to override the default label for the Assessor’s Parcel Number (APN).
   

Important Things to Note

• The Text Override settings can be found under:
  System Settings > Guide and Portal Settings