All About Comments

The comments feature provides two options for communication around your submissions. It was designed to allow both your Team and your customers to have a full-service experience without switching between your email and the Camino Solution, copy and pasting information, etc.

• Chat - Here, customers can send messages and communicate directly with your organization on a specific submission.  You can respond to that message directly within the submission.  Email notifications with a link to the submission message will be sent when there is a message waiting.  Customers can respond to the message directly through email.
• Internal Notes - This is where your organization can have internal communication on a particular submission.  The customer can not see this tab or any of this communication.  Email notifications with a link to the submission message will be sent when there is a message waiting as well.