Organization Contact Overview

What Is It?

Organization Contact is found under the Organization Settings section of the System Settings page. This area allows users to configure the organization’s contact details, which are visible to applicants on the portal.
 

How Does It Work?

The Organization Contact page includes the following fields:

Organization Contact

• Administrative Contact Name
  The name or department that applicants should contact.
• Email Address
  The email address where applicants can reach the organization.
• Phone Number
  The phone number applicants can call for assistance.
• Website
  A public-facing link for applicants to access additional information.
• Address Line 1, City, State or Province, Postal Code
  The mailing or physical address where applicants can visit or send correspondence.

Hide Admin Name

• Hide Admin Names
  When toggled on, applicant communications will show as coming from “Support Staff” rather than revealing individual staff names.

Important Things to Note

• Must Be Toggled On
  The “Enable Applicant Help” setting (found under Clariti Launch Settings → Features) must be enabled for applicants to view contact information and reach out to the agency.
• Go-Live Preparation
  Prior to Go-Live, the Customer Success Manager will review and confirm this information with the agency to ensure accuracy.
• Contact Information Best Practices
  • The contact information listed should align with the agency’s website.
  • The email address should typically be a shared or departmental inbox (e.g., [e-mail]) to ensure continuity during staff absences or turnover.