Report Overview

What Is It?

The Report page provides a high-level overview of system analytics related to both traffic and submission activity.

How Does It Work?

The system automatically collects and categorizes traffic and submission data into the following sections:

Visitor Progress

• Total Visits Count: Total number of visitors who accessed the site
• Guide Started: Number of guides that were started
• Selecting Submission Type: Number of guides where the applicant did not select a submission type
• Cannot Find Submission Type: Number of applicants who were unable to find an appropriate submission type
• Pending Address: Number of guides where the applicant did not select a submission location
• Answering Questions: Number of applicants currently answering questions within the guide
• Guides Presented: Number of completed guides presented to applicants but not yet submitted
• Applications Submitted: Number of applications successfully submitted

Visitor Peak Times

Displays the total number of visits by hour over a selected time period.

Top URL Referrers

Shows the pages or links that directed the most traffic to the platform.

Top Submission Type

Displays the most popular submission types over a selected time period, along with the total number of submissions associated with each.

Submission Location

Provides a map visualization showing the volume of submissions by location.

Missing Submission Types

A log of submission types requested by users that are not currently available.

Important Things to Note

• Analytics can be filtered by date, including custom date ranges, yesterday, last week, last month, or last year.
• There is currently no option to export this data directly from the page. However, a Customer Value Report is sent monthly to the agency, which includes a portion of these analytics.